AI Scenarios
This chapter covers the company-level scenario configuration for AI-assisted behavior.
What admins usually decide
- which scenario should exist for the company
- whether a scenario is safe for the intended user audience
- whether sensitivity and scope fit the actual operational need
Practical scenario matrix
| Topic | Why it matters |
|---|---|
| enabled state | decides whether the scenario is available at all |
| default enabled | shapes whether the scenario starts active by default |
| default tenant AI enabled | links scenario use to tenant-level AI behavior |
| default AI mode | controls whether the scenario starts off or on |
| default sensitivity | influences how cautiously the scenario should behave |
| core and support agents | show which helpers form the scenario composition |
Typical operator questions
- should this scenario be enabled for all relevant tenants
- does the default sensitivity fit the business risk
- do the core and support agents match the real use case